Job Description

Job Summary:

Genesis Consulting is seeking a highly organized and proactive Training Coordinator to lead and manage the implementation of a comprehensive training initiative. This role will be responsible for overseeing the full training lifecycle—from planning and logistics to content development, delivery coordination, quality assurance, and follow-up support. The ideal candidate will ensure all training efforts are aligned with organizational goals and that end users receive consistent, effective, and accessible learning experiences across all locations.

Duties and Responsibilities:

Project Management & Coordination

· Serve as the primary liaison between the organization and vendors to align training goals and solutions.

· Develop and manage a detailed training project timeline with milestones for delivery across all locations.

· Coordinate all logistics for training sessions, including venue arrangements (for in-person events), virtual platform setup, scheduling, equipment distribution, and resource availability.

· Implement a variety of user training and support methods, including:

o Videos

o Office hours

o Quick reference guides

o FAQs

o eLearning modules

o In-person training

o On-site support

o Synchronous and asynchronous resources

KPI Tracking & Progress Reporting

· Define and monitor key performance indicators (KPIs) to measure training success, such as:

o Attendance rates

o Participant engagement

o Feedback scores and post-training assessment results

· Produce weekly and monthly progress reports for leadership, detailing:

o Training attendance and completion

o User engagement and participation

o Survey and quiz results

· Use metrics and feedback to continuously optimize training content and delivery methods.

Quality Assurance & Consistency

· Oversee and support trainers to ensure consistent delivery of content and a high-quality learning experience across all regions.

· Conduct regular check-ins with trainers to collect feedback and maintain uniformity in instructional approach and execution.

Training Resource Development

· Collaborate with IT, instructional designers, and subject-matter experts to create or refine training content.

· Ensure training materials (e.g., guides, presentations, videos) are clear, current, and accessible to users with varying technical skill levels.

· Develop supplemental materials such as job aids, cheat sheets, and FAQs for post-training reference.

Follow-Up Support Coordination

· Organize post-training support channels, including:

o Virtual office hours

o One-on-one assistance

o Helpdesk escalation pathways

· Design and implement a follow-up communication plan to keep users informed of additional support opportunities and resource access.

Requirements

Minimum Qualifications/Experience:

·6+ years of project management experience, with a focus on training program coordination.

·3+ years of experience creating or refining training materials.

· Experience in public sector, education, or enterprise IT environment.

· Experience with training program coordination of Education Technology Applications strongly preferred.

· Strong ability to track and report on training effectiveness using attendance, engagement, and feedback metrics.

· Experience managing large-scale training initiatives (in-person and virtual).

· Familiarity with adult learning principles and instructional design methodologies.

· Experience using learning management systems (LMS), survey tools, and digital content platforms.

· Background in education, corporate training, or IT training environments.

· Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Project).

· Excellent communication, coordination, and organizational skills.

· Analytical mindset with the ability to adapt training strategies based on data and feedback.

· Capable of managing multiple tasks and meeting deadlines in a fast-paced environment.

Minimum Education:

Bachelor’s Degree in Program Management, Communications, Business Administration, Information Technology, or another related field.

Required Certifications:

Certification in Change Management Methodology (Prosci, ACMP, etc.) preferred.

Other:

· Candidates must be authorized to work in the U.S.

· Candidates must be able to be onsite in New York, NY as needed.

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