Job Description

This is a remote position.

Are you a seasoned professional with a passion for building strong client relationships and empowering others with the tools to succeed?

We’re seeking a Director of Client Success to lead client engagement initiatives, guide participants through transformational programs, and champion long-term relationships.

LiveHappy Initiative is a transformational learning and development company operating in more than 120 countries. Through award-winning programs and proven frameworks, we equip purpose-driven individuals with strategies, resources, and mentorship to align their work with their values and goals. In this role, you’ll have the flexibility to work remotely while making a measurable impact in a results-focused, professional environment.

Highlights

• Impactful Work – Guide clients in applying tools and resources that support their goals.

• Relationship Building – Develop trusted, long-term partnerships.

• Flexibility – Work remotely with complete schedule autonomy.

• Professional Exchange – Share and learn best practices with peers during training calls.

• Growth Potential – Opportunities to expand your expertise and influence.

Key Responsibilities

• Lead the client success strategy to equip clients with the tools, resources, and guidance needed to achieve strong program outcomes.
  

• Build and nurture long-term client relationships, serving as a trusted advisor.
  

• Oversee onboarding and engagement processes for new clients.
  

• Identify client needs and collaborate with internal teams to recommend tailored solutions.
  

• Monitor client progress, gathering feedback to inform continuous improvement.
  

• Stay current on industry trends to enhance client engagement strategies.
  

• Mentor and support peers by sharing expertise, exchanging experiences, and contributing best practices during scheduled training calls.
  

Requirements

• 10+ years of professional experience, with 5+ in client success, account management, or relationship-focused leadership roles.

• Proven ability to manage high-value client relationships and deliver measurable results.

• Strong interpersonal and consultative communication skills.

• Experience managing client lifecycle processes and retention strategies.

• Proficiency in digital tools, CRM systems, and analytics platforms.

• Experience in purpose-driven, education, or professional services industries is preferred.

• Based in the U.S. or Canada with reliable internet access.

Benefits

• Remote work with complete schedule autonomy.

• Strategic ownership of client success initiatives.

• Full training is provided to equip you with the tools and systems that support success from day one.

• Opportunities for professional growth in a results-focused environment.

• Structured opportunities to share experiences and best practices with peers during training calls.

• Access to proven frameworks and resources to help you excel.

Additional Details

• Performance-based role — outcomes are directly tied to results achieved.
• Full-time and part-time opportunities available.
• Open to U.S. & Canadian applicants only.
  
• Not suitable for students or recent graduates.
  

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