FAQ
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Frequently Asked Questions
We can facilitate changes to an order or even a cancellation till the order is shipped. You can reach us at rupayaniexpo@gmail.com with your instructions. Once the order is shipped, we are unable to make any changes to your order.
Please reach out to our customer care team via email: rupayaniexpo@gmail.com and/or call +91-9680637005. Our team will be able to update you on your order status.
Yes, we do take bulk orders. You can email us at rupayaniexpo@gmail.com or call us on +91-9680637005
We’re sorry you can’t find the product you love! It takes about six months to a year to develop a new collection, and although we have a system in place for anticipating demand, we can never fully predict if an item is going to sell out. While we increase our volumes each year, we’re extremely careful to avoid overstocking and wastage – for a minimal carbon footprint. It’s all about finding and maintaining the right balance, something we’re trying to get better at every year. We also listen closely to the needs and wishes of our customers, and do our best to ensure their favourite items come back in stock as quickly as possible, though most of our collections are one-time only – so, we’d personally suggest that if you like something, buy it right away. However, some out of stock items might be available again, so click on the “notify me when in stock” button of an out of stock item, and we will email you as soon as it’s back in stock.